Full Job Description
We are looking to hire Customer Service Representatives to join our team! We provide comprehensive training and all of the necessary tools to become an expert in our Customer Service department.

Customer Service Representative Duties:
Contribute to team effort by achieving related results such as maintaining customer engagement standards, exceeding sales goals, assisting in ideas for team meetings, and adding to round table discussions with the sales department to increase customer satisfaction
Answer customer inquiries regarding service issues, product troubleshooting, service questions, sales prices, and general client concerns
Open new customer accounts and record confidential account information accurately, including address and contact information Renew or upgrade customer accounts as needed by following up with new customers regularly
Encourage customers to leave feedback on the interaction on behalf of the customer service and sales team
Build sustainable relationships of trust through open and interactive communication to increase sales and customer acquisition for our clients
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution exceeds expectations

Customer Service Representative Must Have:
Ability to effectively communicate verbally and willing to expand on these abilities
Quality focus on customer satisfaction and increasing sales for our clients
Ability to excel and grow in a fast-paced, high-energy, collaborative environment
Ambition to meet and exceed team and individual sales goals
Master at multitasking under pressure and completing tasks promptly
Motivated, eager, and drive for success
Capability to pick things up quickly and implement new skills instantly
Education/Experience We Look For In A Customer Service Representative:

A University/college degree in a related field is preferred but not required
Minimum of high school diploma or equivalent
Familiarity with new technology is a plus
Previous experience in customer service, sales, client-facing, retail or related industries preferred

Tanzua Group is looking for an experienced Graphic Designer who is able to juggle multiple project types across a variety of industries. As a Graphic Designer you will need a strong skill set in branding, print and digital collateral, packaging, and be web intuitive.

In an average week for a Graphic Designer the project mix might include social creative, brochures and catalogs, flyers and postcards, food packaging, landing pages, logos and full brand systems. Communication with the client is a must therefore we need a Graphic Designer who feels comfortable leading a discovery conversation, presenting their work, and navigating feedback conversations with professionalism in a conversational style. Our designers need to be willing to push creative outside the box regardless of project type or industry.

What we are looking for:

A stellar portfolio of work that showcases your diversity across print and digital design and accentuates your design process 3-5 years design experience in an agency setting. Proficient in Adobe Creative Suite and Microsoft Office. A solid understanding of designing for a variety of projects and media such as branding, print and digital advertising, marketing collateral, packaging, infographics, brochures and sell sheets, social media, sales presentations, catalogs, landing pages, etc. Ability to juggle multiple projects and handle tight deadlines in a fast-paced agency environment Strong conceptual thinking and attention to detail. We want someone who can continuously think out of the box and approach each project as a unique challenge with a sharp eye across multiple industries. A quick understanding of direction and the ability to implement feedback quickly and accurately without repeated explanation Maintain brand standards, follow style guides, and match design styles set by other designers on the project Knowledge of print production and understanding of file setup and various printing parameters Ability to mock-up graphic and print collateral for presentation purposes A strong collaborative mindset and the ability to work with team members across all departments and specialties. Must be knowledgeable in web design and have a basic grasp on UX/UI in order to provide collaborative insight to projects in critique environments. Strong storytelling and communication skills to present and portray your ideas directly to teams and clients both verbally and in writing. A great attitude! We foster a collaborative environment with a positive and humble attitude. Friendships are made and nurtured here. A self-starter work ethic, manage your time effectively and provide value to the team in your downtime through extra initiatives. Stay up-to-date in terms of design knowledge, best practices, and emerging technologies in the field